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Return Policy

We know in Nina Perfume that you can change your mind, then most items (excluding cosmetics items and items from special offers and sales) can be returned within a 30 days period, which starts from the day after you receive your order. You´ll need to write to us regarding any returns/cancellations.

* Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup, and other cosmetics. 

* We do not allow exchanges or refunds for any products which you have an allergic reaction to.

 

Please return your items to us within 14 days of your notice to the following address:

Nina Perfume

29, George Road

Chingford

LONDON

E4 8NF

Your money will be refunded within 14 business days after we receive your package. Shipping costs are paid by the customer. Returned items need to be in its original packaging and must be unused. In case the returned item is open and used, we may charge a restocking fee.

If you find products in your order damaged, or dysfunctional please contact us directly by dialing +44 8006890254 or email: info@ninaperfume.com

 

In case you find products in your order damaged, or dysfunctional you have 30 days period to return these products and get refund or replacement. This period starts from the day after you receive your order. You´ll need to write to us regarding any damage, or dysfunctional and we may require photographic evidence to support claims for damages.

You can visit also our terms and conditions for complete details regarding our return policy.